Plans are paid in advance for the period you choose (monthly or yearly). They do not renew automatically: you decide when to pay again.
You can stop using the service at any time. Your plan stays active until the end of the period you paid for.
Because the service is delivered digitally and starts immediately, payments are generally not refundable. We will refund a payment that was charged twice or by mistake, and where the law requires it.
Open a support ticket or write to our support email within 14 days of the payment, with your account email and the payment reference. We reply within 5 business days.
Please contact us first if you see a charge you do not recognise. We can usually explain it right away, and we will fix any mistake.